StudioReno Terms of Use

These Terms of Use ("Terms") govern your access to and use of the StudioReno website and application at https://studioreno.io and related services (the "Service"), operated by StudioReno ("StudioReno", "we", "us" or "our").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

1. Eligibility and accounts

To use the Service you must be at least 18 years old and able to form a binding contract. When you create an account you agree to:

• provide accurate information (including your name, email, country and role), and keep it up to date;
• keep your login credentials secure and confidential; and
• be responsible for all activity that occurs under your account.

Tell us promptly if you suspect any unauthorised use of your account. We may suspend or close accounts that breach these Terms.

2. The Service

StudioReno is a tool for planning and visualising home renovations — letting you collect products and inspiration, organise them into collections and boards, generate room renders, and (if you choose) publish rooms or renders to public, shoppable pages. Features may change, be added or be removed over time as we develop the Service.

We may offer free and paid tiers. Some features may only be available on paid plans.

3. Acceptable use

You agree not to:

• use the Service in any way that breaches any law or infringes anyone's rights;
• upload or publish content that is unlawful, defamatory, obscene, misleading, infringing, or that you do not have the right to use;
• upload content that infringes another person's intellectual property, privacy or other rights;
• attempt to gain unauthorised access to the Service, other users' accounts, or our systems;
• interfere with or disrupt the Service, or introduce malware or harmful code;
• scrape, harvest, or bulk-extract data from the Service except as expressly permitted; or
• use the Service to build or train a competing product, or resell the Service, without our written permission.

We may remove content or restrict access if we reasonably believe these Terms have been breached.

4. Your content

You keep ownership of the content you create or upload (including images, product links, notes, collections, boards and renders) ("Your Content").

By submitting Your Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt and display Your Content for the purpose of operating and improving the Service — including generating renders you request and, where you choose to publish, displaying it on public pages. This licence ends when you delete Your Content or close your account, except that we may retain and use copies as reasonably necessary for backups, legal compliance, or in de-identified form.

You are responsible for Your Content and confirm that you have the rights necessary to submit it and to grant the licence above. You should keep your own copies of anything important, as we do not guarantee that content will always be available or recoverable.

Public rooms and shoppable pages

If you choose to make a room or render public, you understand that it (and any information you include in it) will be publicly accessible on the internet, may be indexed by search engines, and may be viewed and shared by anyone. You can request to make a public page private again, but cached or shared copies may persist for some time outside our control.

5. Product links and third-party content

The Service may display products, links, images and information from third parties (for example retailers or brands). We do not sell those products, and we are not responsible for third-party websites, pricing, availability, or the accuracy of third-party product information. Any purchase you make from a third-party retailer is between you and that retailer.

6. AI-generated content

Some features use AI to generate renders, extract product details, classify images or remove backgrounds. AI outputs are provided to assist your planning and are generated automatically. They:

• are visualisations and estimates only, and may be inaccurate, imperfect or not reflect real-world products, dimensions, colours, availability or results; and
• should not be relied on as professional design, building, structural or trade advice.

Always confirm details with the relevant retailer, supplier or a qualified professional before making renovation or purchasing decisions.

7. Intellectual property

The Service itself — including its software, design, branding, text and layout (but excluding Your Content and third-party content) — is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose in accordance with these Terms. You must not copy, modify, distribute or create derivative works from the Service except as permitted by law or with our written consent.

8. Payments, subscriptions and refunds

Paid plans and any other fees are described at the point of purchase. Payments are processed by Stripe; by making a payment you also agree to Stripe's terms. You authorise us (via Stripe) to charge your chosen payment method for the fees that apply to your plan.

• Subscriptions renew automatically for the applicable period (for example monthly or yearly) until you cancel. You can cancel at any time through your account settings; cancellation takes effect at the end of your current billing period, and you will keep access to paid features until then.
• Prices are in Australian dollars and may change. We will give you reasonable notice of any price change before it applies to you.
• GST — if we are not registered for GST, no GST is charged. If GST applies, prices are inclusive of GST unless stated otherwise.
• Refunds — except where you have rights that cannot be excluded under the Australian Consumer Law (see below), fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods, downgrades, or periods where you did not use the Service.

If a payment fails or is charged back, we may suspend access to paid features until the amount is resolved.

9. Australian Consumer Law

Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). Among other things, services must be provided with due care and skill and be reasonably fit for any purpose you told us about.

For a major failure with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for a drop in value; and you are entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time, and if this is not done, to cancel and obtain a refund for the unused portion.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the ACL or other law that cannot lawfully be excluded.

10. Limitation of liability

To the maximum extent permitted by law, and subject to Section 9 (Australian Consumer Law):

• the Service is provided "as is" and "as available", and we do not guarantee it will be uninterrupted, error-free, or that AI outputs or third-party information will be accurate or complete;
• we are not liable for any indirect, incidental, special or consequential loss, or loss of data, profits or goodwill, arising out of your use of the Service; and
• where our liability cannot be excluded but can be limited, our total liability to you is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied; and in any event our total aggregate liability to you is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the liability.

You agree to indemnify us against claims, losses and costs arising from Your Content or your breach of these Terms or of any law, to the extent caused by you and permitted by law.

11. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination, your right to use the Service ends, but any terms that by their nature should survive (such as ownership, payment obligations already incurred, and liability provisions) will continue to apply.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date, and where changes are significant we will take reasonable steps to notify you. Your continued use of the Service after an update means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.

14. Contact us

Questions about these Terms? Contact us at support@studioreno.io.